--- title: "Customer Testimonials | Castle Chevrolet Of Mchenry" source_url: "https://www.castlechevymchenry.com/about-us/customer-testimonials/" page_path: "/about-us/customer-testimonials" page_type: "testimonials" crawled_at: "2026-07-29T03:58:21.179Z" content_changed_at: "2026-07-27T18:13:29.285Z" content_unchanged_days: 2 observed_days: 2 --- # Customer Testimonials | Castle Chevrolet Of Mchenry Read what our customers are saying about us! Castle Chevrolet Of Mchenry is dedicated to serving you. # Customer Testimonials DealerRater Jul 26, 2026 The service is always is exceptional! Very professional service writers and mechanics would highly recommend DealerRater Jul 9, 2026 Zakk Zerin and Jerry the Manager made this the easiest car buying process. I walked in, was greeted by a very knowledgeable Salesman, He was waiting at the doors. I drove the car and fell in love with the features explained. The buying process was very smooth, The Manager introduced himself and made us feel very welcome; Even treated us to a cold water. I wouldn't recommend anyone other than Zakk&Jerry when looking at a new vehicle. Zakk and jerry made it super easy process it was very quick and they were very helful DealerRater Jun 14, 2026 I shopped online, Castle's website was easier to navigate than other GMC dealers in the area. I walked in with the stock number, was driving the truck in 10 minutes, and walked out 90 minutes later with a brand new truck. Simple and painless. DealerRater May 23, 2026 I am extremely pleased with my experience at Castle Chevrolet. The professionalism and knowledge the staff showed me was outstanding. A special shout out to Eric Loredo and Mike Lazzara. I don't know what they are getting paid but it isn't enough. I'm already telling my friends and family to shop there the next time they need a new vehicle. DealerRater May 19, 2026 The offer great service and provided a lotvof help with the process of buying a new truck. I am thankful for their help. DealerRater Apr 30, 2026 Always great service. The service department is a pleasure to work with. Chris Sclholler takes the time that makes me feel confident that all services that are needed will be done correctly and in a timely manner. DealerRater Apr 24, 2026 The team at Castle was very nice and professional to work with. I was very pleased working with Eric Laredo in sales. He worked with me to get initial pricing via email, and we finalized everything at the dealership. Eric was thoughtful in explaining all of the new features in my new truck! Mike Lazarra in Finance was very professional. He explained everything thoroughly and made the process very easy! I would highly recommend Eric and Mike at Castle for your next purchase! DealerRater Apr 7, 2026 Process was quite painless, better pricing, friendly staff, we were quite pleased and would return. Thank you! DealerRater Mar 22, 2026 Did not include all items listed on window sticker as dealer installed, lied about standard options included. Vehicle had a few hundred more miles than recorded on my bill of sale. I know I should have verified all this but it was late so shame on me. DealerRater Mar 15, 2026 Needed to replace the battery in my 2017 Sonic, Chris got me in first thing in the morning and I was out in about 30 minutes. Always great service from Chris and the service department. DealerRater Mar 10, 2026 I enjoyed my time working with my sales guy Eric. The finance department was great as well. Vehicle detailing was top notch. DealerRater Mar 6, 2026 My first brand new truck , Bill Ciszon was very nice and helpful along with the rest of the staff Love my GMC Sierra DealerRater Feb 28, 2026 Fast, efficient, and friendly. The team at Castle GMC made the whole process seamless. Highly recommend! DealerRater Feb 26, 2026 Awesome service! My oil leak has been repaired and my car is running great now. We are usually happy with them but not this time. We got our rear brakes done about 3 weeks ago and our brakes started making squeaking/grinding noise. We brought it back but of course they hear nothing. The mechanic seemed annoyed that we brought it back. It is now making noise when the car is moving. We have had people walk to us in a parking lot telling us to gage our brakes looked at but hey they aren't making a noise. Guess it's time to try another service center. DealerRater Feb 19, 2026 New 2026 Yukon sold with defect, horrible communication, dozen unanswered messages, weeks in shop, conditional compensation-disappointing experience. Google Feb 12, 2026 DealerRater Feb 5, 2026 The representative was very Professional and gave us a wonderful deal. They were very attentive and accommodating. I love my new vehicle! DealerRater Feb 3, 2026 I like that they work being preformed is done in a timely manner and they give you update DealerRater Jan 31, 2026 I have been taking my vehicle for three years at Castle Mchenry service, Ashley has been very helpful in assisting and making sure my vehicle is up to date and running like new since the first interaction till now. DealerRater Dec 26, 2025 Our experience at Castle Chevrolet was outstanding from the beginning to the end. They stayed all the way to midnight in order to get us our car that day. We did not even plan on buying a car. We were just looking, but they made it such a good experience and more importantly the right price for the new truck and for our trade thank you again guys. DealerRater Dec 24, 2025 Attentive to what we wanted on the vehicle and what we did not want. Very good experience. DealerRater Dec 10, 2025 Eric was great to work with. Process was super easy and not stressful. I'd buy from Eric and Castle again. DealerRater Dec 3, 2025 Tony has very helpful, answered all my questions and made the purchase a fast and easy experience. DealerRater Nov 20, 2025 Bill went above and beyond to help us get a new service truck for our company. He sowed us different options and found the one to meet our needs! The process was simple and quick and had us back on the road with our new service truck! DealerRater Nov 17, 2025 Castle Chevrolet in McHenry knocked it out of the park with being friendly, professional, and coming up with a deal on my new truck to make it happen. I spent time at 3 dealers and Tony at Castle Chevrolet of McHenry were the only one to make it happen. Thank you Tony at Castle Chevrolet of McHenry. DealerRater Oct 8, 2025 Okay, well first of all we live more than a hundred miles each way to the dealership. We've been shopping around for two vehicles one for each of our sons for about a week and a half now. I noticed that their dealership ( McHenry GMC ) had two vehicles that we were interested in available and they had them on sale so, I contacted them and I was put in touch with a gentleman by the name of Tony. From the start to finish Tony was very very helpful very professional and just took charge of all the things I ... Read More ## DealerRater - Oct 8, 2025 Okay, well first of all we live more than a hundred miles each way to the dealership. We've been shopping around for two vehicles one for each of our sons for about a week and a half now. I noticed that their dealership ( McHenry GMC ) had two vehicles that we were interested in available and they had them on sale so, I contacted them and I was put in touch with a gentleman by the name of Tony. From the start to finish Tony was very very helpful very professional and just took charge of all the things I wanted to know as soon as he could. We finalized a deal over the phone. We came in and took a look at the vehicles, everything was perfect just as Tony promised. I will definitely recommend this dealership ( McHenry GMC ) to friends and relatives in the future. The whole team there was outstanding, treated us very well and the dealership itself was very impressive as well. Thank you for giving me this opportunity to let you know how pleased we are. Our 2 son just can't believe how nice their GMC Terrains are. God Bless to all, Arthur P. DealerRater Sep 19, 2025 Dino was great in assisting and answering all of my questions. Unfortunately, my GMC 2019 Denali Terrain is a piece of garbage at 77,000 miles (nothing but problems since purchasing it. I would never purchase another GM product. I'll go back to Ford or another manufacture. DealerRater Sep 10, 2025 over all the oil change and tire rotation went well but when I picked up my car I found the old oil change sticker still on front left front of windshield and the new sticker laying on my dash. My drivers seat was totally moved and set different which i under stand your people need to drive my car but to change the set completely and not event set it back to the preset was kind of upsetting. I have always used this Chevy dealer for both new cars and service I was a little taken back on this oil ... Read More ## DealerRater - Sep 10, 2025 over all the oil change and tire rotation went well but when I picked up my car I found the old oil change sticker still on front left front of windshield and the new sticker laying on my dash. My drivers seat was totally moved and set different which i under stand your people need to drive my car but to change the set completely and not event set it back to the preset was kind of upsetting. I have always used this Chevy dealer for both new cars and service I was a little taken back on this oil change. DealerRater Sep 1, 2025 Great great great great place to purchase a new car. Fantastic place to service my car. DealerRater Aug 18, 2025 Change of heart, My presence situation has been change, I don't have to pay for my windshield wipers, Thank you McHenry Castle ,you came through, This is how a business is ran, They hear the customer , I'm impressed DealerRater Aug 15, 2025 From start to finish, my experience with Castle Chevrolet in McHenry was nothing short of excellent. We worked the deal over the phone, they gave me their best price right away, and there was no need for endless haggling. When my wife and I landed at ORD and made our way to the dealership, my Camaro was ready, clean, and looking sharp. Eric Loredo is the man of the hour. Before I ever set foot in the dealership, he did a full virtual walk around and video tour of the car, answering all my questions in real time. His professionalism, ... Read More ## DealerRater - Aug 15, 2025 From start to finish, my experience with Castle Chevrolet in McHenry was nothing short of excellent. We worked the deal over the phone, they gave me their best price right away, and there was no need for endless haggling. When my wife and I landed at ORD and made our way to the dealership, my Camaro was ready, clean, and looking sharp. Eric Loredo is the man of the hour. Before I ever set foot in the dealership, he did a full virtual walk around and video tour of the car, answering all my questions in real time. His professionalism, attention to detail, and genuine care made this one of the easiest vehicle purchases I have ever done, especially buying out of state. Finance Manager Mike Lazzara sent all the paperwork ahead of time so I could DocuSign everything before arriving. When I walked in, all I had to do was take delivery. While Eric was my main contact, Sales Manager Matt Knudson was awesome to work with, and GSM Jerry Spanier came out to shake hands and personally make sure we were happy with the entire process. I also want to give a shoutout to Andrew Sytsma, who wasn't my salesman but still took the time to come over, chat with my wife and me, and share his product knowledge while we were with Eric. That's the kind of teamwork and customer care you do not see at every dealership. They knew my previous vehicle had been totaled in a tornado, and they went above and beyond to make sure this purchase was smooth and stress free. Eric and his team at Castle reminded me that buying a car does not have to be a long drawn out battle, and I truly appreciate them for making the experience a pleasant one. We would absolutely buy from them again. DealerRater Aug 14, 2025 Everyone was very helpful and worked with me to help me purchase two vehicles. I will definitely be back next time I need a vehicle. DealerRater Jul 16, 2025 As long time customers we are very pleased once again! Castle does it best to take care of our family aswell as all their customers. Our buying experience is always stress free and the service dept is outstanding! Thank you Castle for all you do! The Anderson ~ DealerRater Jul 14, 2025 It was a pleasure working with Zakk-no pressure, no push to close the sale. I'll definitely be reaching out to Zakk when we purchase another vehicle DealerRater Jun 29, 2025 Always great service. Billy is the best salesman. Service center is great too. Would recommend DealerRater Jun 16, 2025 Went in for recall fix They had easy online appointment which was easy Got my truck in next business day Received shuttle service which was a great help Got my truck back I an hour And they washed it!!!!!! If that is not great service I don't know what !!!! I will definitely be using them when getting new truck in near future Highly recommended DealerRater May 27, 2025 The moment I got there the service person was very helpful he was very kind DealerRater May 22, 2025 Max &'Jerry are top shelf when it comes to the customer experience, not salesy at all, great relationship builders. Both have been extremely helpful with any follow-ups. We just ordered a second vehicle based on our previous experience. DealerRater May 16, 2025 I had a great experience buying a vehicle at Castle Chevrolet GMC McHenry. Bill Ciszon was friendly, respectful, and easy to work with. There was no pressure to buy anything I didn't want, which made the process smooth and stress-free. I highly recommend this dealership to anyone looking for a straightforward and pleasant car-buying experience. DealerRater May 7, 2025 I worked with Zakk and Jerry, an absolute pleasure to work with. I was in a hurry when I pulled off the lot with my new car. After all was said and done I wasn't content with the detail job. I let them know and asked to bring it in no questions asked. DealerRater May 5, 2025 When I say theeeeeeee best I mean the best I drove two hours to Castle Chevy dealership but before I did, I called them and told them pacifically what I am looking for and the price I would not go over and they said come on down. I get down there the minute I walked in I got greeted with so much respect and joy. My salesman pulled up a 2025 Chevy equinox black on black just like I wanted and I test drove it and I got it when I say they make sure you get your moneys worth and ... Read More ## DealerRater - May 5, 2025 When I say theeeeeeee best I mean the best I drove two hours to Castle Chevy dealership but before I did, I called them and told them pacifically what I am looking for and the price I would not go over and they said come on down. I get down there the minute I walked in I got greeted with so much respect and joy. My salesman pulled up a 2025 Chevy equinox black on black just like I wanted and I test drove it and I got it when I say they make sure you get your moneys worth and you know what you want before you purchase i've been to a lot of dealerships and they couldn't help me out. They either gave me a price over the phone when I got there. It wasn't the price or they didn't have the car, but they tried to give me something smaller, but once I walked into Castle Chevy dealership, they exactly knew and gave me I would recommend any and everybody to go there and get your car. They're very friendly helpful kind people that will make sure you leave out of there with the best. Thank you you guys. DealerRater Apr 19, 2025 Friendly service writers. Clean dealership. Convenient location. Fast and thorough service! Overall a very good experience. DealerRater Apr 11, 2025 Always receive 5 star level service. Only place I will take my 2 Vehicles. That are transparent and honest. Advisor Chris very professional, is considerate of my time, and ensures efficient turn around. This team knows their products and I am confident in the service they provide. DealerRater Mar 30, 2025 Unwilling to be competitive with 1) preapproved financing and 2) CarMax/Carvana offers on trade-in (they would only match the lowest offers). Offers provided were not transparent on APR or whether rebates discussed were included. When I asked if there was anything else they could do to be competitive, they said no - which was fine. But after I shook hands and began to head to the door, within 2 steps I heard the individual (which I'll not call out here) loudly crumple the offer. It felt pointed and very unprofessional and the sole reason I've knocked off three stars. I'... Read More ## DealerRater - Mar 30, 2025 Unwilling to be competitive with 1) preapproved financing and 2) CarMax/Carvana offers on trade-in (they would only match the lowest offers). Offers provided were not transparent on APR or whether rebates discussed were included. When I asked if there was anything else they could do to be competitive, they said no - which was fine. But after I shook hands and began to head to the door, within 2 steps I heard the individual (which I'll not call out here) loudly crumple the offer. It felt pointed and very unprofessional and the sole reason I've knocked off three stars. I'll save my time and cross this dealership off the list for any future purchases. DealerRater Feb 12, 2025 Great service, service kept my car right on track and was completed ahead of time. Excellent dealership I have been using for 20 years. Prior dealer was Gary lang DealerRater Feb 11, 2025 bill was great!! if you did not understand he lessen. and made you happy on your new car. you tell him what you want and he will get it for you. keep up the good work. DealerRater Jan 27, 2025 Great service from the sales person Henry La to the finance dept Jason. This is my 3rd vehicle at this location. They were able to transfer my veteran plates and that made very happy. The DMV was not helpful and very rude. Excellent service at Castles. DealerRater Jan 20, 2025 Terrible customer service. The vehicle I purchased had multiple problems, under warranty, Jerome made every excuse not to fix it, even going as far as to call me a liar. I had to argue for weeks, to finally get it fixed. However, he still hasn't reimbursed me for the tolls the service department incurred while test driving my vehicle, although he assured me he would. Jerome also does not return calls/emails. You have to call the receptionist and make them hunt him down while you hold, or just show up in his office to get a response. DealerRater Dec 22, 2024 I put off buying a new car for years knowing how painful the process can be. Through friends, it was suggested I work with Bill Ciszon at Castle Chevrolet McHenry as I have been looking at the new models and knew what I wanted. All I can say it the whole process was painless. My old car had no bells and whistles so a new one would take a minute to learn all I can do. I no longer have to manually turn on my headlights! Yes, it's a very excitable feature. Ha! I went in 1 day, test drove ... Read More ## DealerRater - Dec 22, 2024 I put off buying a new car for years knowing how painful the process can be. Through friends, it was suggested I work with Bill Ciszon at Castle Chevrolet McHenry as I have been looking at the new models and knew what I wanted. All I can say it the whole process was painless. My old car had no bells and whistles so a new one would take a minute to learn all I can do. I no longer have to manually turn on my headlights! Yes, it's a very excitable feature. Ha! I went in 1 day, test drove what I liked (Trailblazer) and Bill searched high and low for the trim style I liked above the rest, and once received helped walk me thru the new features, ways I can adjust, and even sat there with me thru the terrible onStar questioner. It was just funny because they said all the things he already did. Typically the most painful process is the finance portion so I'm going to add, it was fine. They already had my basic info the day I test drove because we knew I was going to get a car; it was just the when it would arrive. By the time I walked in the office they already ran the credit check and paperwork digitally prepared so they knew what they could offer me quickly. I knew what I needed, wanted, and what I didn't. I simply stated what I didn't need and there was absolutely no haggling. Sorry for the long review but I seriously put this off for years thinking I'd be in that office for years signing away my newborn baby. It was the total opposite. The day I bought the car, I MAYBE was there an hour; if that. Go check them out and talk to Bill Ciszon. Great guy hands down and will help you find what you're looking for! DealerRater Nov 11, 2024 Henry was helpful and knowledgeable about my order and kept me informed every step of the way plus arrived early ! Google Nov 10, 2024 I have good deal on my Chevy Silverado thanks Amazing service from Chris. DealerRater Nov 9, 2024 Bill was great! He made things quick and easy. He was very thorough in explaining everything and answering all of my questions. Excelente persona muy buen amigo siempre nos a tratado muy bien , siempre contestando todas las preguntas que le asemos de los autos con el compre mi primer camion y pronto ire por la next Google Nov 8, 2024 Google Nov 7, 2024 I always feel like I am the only customer in the service area. Lots of attention about making sure everything I have asked for is taken care of. Google Nov 6, 2024 Excellent service group, answered my questions, took care of business, and had my car delivered by very polite young man, all in an hour. This sealed it for me and I'll be buying my next car from Castle because of my treatment in service. Service advisor was Matt H. Always excellent service and very helpful. Also you get a clear idea on what you need to have done to get the best results. Google Nov 5, 2024 Everything went very well. Bill and the whole staff were great. Great service as usual Great and friendly service as always A++ Google Nov 4, 2024 excellent service Ronald Arnold was patient and explained everything. The problem was solved in a timely manner. Everyone was polite, helpful and pleasant. Thank you. I will be back to Castle and I got to drive a great new Crosstrek! Friendly service. Kept me informed along the way. Texted after getting home when I realized I was charged for a part I provided, but wasn't used, & I received an apology, & promise to get a credit when I will return for service after a part arrives. Very pleased with Castle Subaru etc in McHenry. Friendly and prompt service, nice waiting area, took good care of my vehicle! Have been there before for car care and shall return! DealerRater Nov 4, 2024 Told salesman a couple time that I - Mary Anderson - wanted my name on the car and paperwork, then Russell's My car, I'm driving it, I would be writing the checks every month for it,. Simple. Get to the finance dept. My name not on top. What do you men understand. Now mail comes to us congratulating Russell on his purchase,. What a load of crap. Google Nov 2, 2024 Ramsey was an excellent person to work with. He explained everything about the car and the financial aspects of the sale with no pressure. He was personable and efficient. Would definitely work with him again!. Google Nov 1, 2024 Google Oct 31, 2024 Friendly, convenient service. All went smoothly and quickly. Brian did a great job! Google Oct 30, 2024 Prompt service as expected. Joe was very knowledgeable and professional. He did everything possible to make my service at Castle the best. I would recommend Castle for its timeliness, cost and customer service. Thank you Google Oct 29, 2024 My Truck was was ready when promised and looked like when I bought in 2022 .Everything was spotless. Very pleased. As always , an excellent job ! Google Oct 28, 2024 Friendly professional staff....great place to purchase and/or service your vehicle. Thank you for a good experience. A big thank you to my service advisor, J.R., who was friendly, professional, and kept me informed every step of the way during the process of my vehicle repair. I appreciated his help with my unique warranty situation and providing me with a loaner, while waiting for repair parts to arrive. The parts arrived early, and the tech(s) had my vehicle back up and running safely in no time. From the porter to the cashier, everyone delivered excellent service. Thank you! Kept me appraised as to what was going on with the car as it was getting an oil change and tire rotation. Let me know that at the next service time there were certain items that needed to be done. Also, love the complementary car wash. Employees were very friendly, waiting room very welcoming and comfortable. Google Oct 27, 2024 Fast, friendly service Service personnel were very helpful in explaining what needed to be done with my car. Made the extra step in putting a new battery in my key. Good job in keeping me informed. Thanks Google Oct 26, 2024 Greeted as I walked thru the door and the experience continued on a great note all during my visit. Steve was amazing to work with. He showed me all options and listened to all of what I was looking for. Would highly recommend. First time at this dealership. Service was quick and easy. Service rep was thorough. Would bring my vehicle back again Eric Laredo is a top notch salesperson! Jerome the sales manager is also very dedicated to making the experience great! This dealership is winner! Excellent service. Thank you so much. ---